Massachusetts Water Resources Research Center at UMass Amherst

Household water well owners encouraged to use help hotline

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The hotline is part of a package of information resources offered by NGWA with support from the U.S. Environmental Protection Agency.

The purpose of the Private Well Owner Hotline is to answer basic water well-related questions. When it comes to specific issues regarding a person’s well system or water quality, the hotline can help guide well owners to the assistance they need.

“Ideally, every well owner should have a trusted relationship with a water well contractor who can answer questions and provide service when necessary,” said NGWA Public Awareness Director Cliff Treyens. “If that is not the case, the hotline can guide well owners to the information or assistance they require.”

The Private Well Owner Hotline operating hours are Monday through Friday, 10 a.m. to 1 p.m. Eastern Time, except national holidays.

855-420-9355 (855-H20-WELL)

The National Ground Water Association hosts a websiste at http://wellowner.org/, posting useful information for well owners, including free webinars.